How to become immune to the shady "bait and switch" tactics many IT providers use
What to look for in an IT contract before you sign it, so you don’t get stuck with hidden fees, auto-renew traps, or missing services
How to protect your business from downtime, data loss, and blame games when switching providers
The most common red flags IT providers try to hide during sales calls, and how to spot them
How to tell the difference between a provider who actually wants to help your business grow... and one who just wants your monthly payment
The warning signs that your current provider might be coasting, even if things seem "fine" on the surface
How to choose the best type of IT support for your business goals, needs, and budget.
Not all IT is created equal.
This chapter breaks down Break-Fix, Managed Services, and Co-Managed IT in plain English — including the pros, cons, and what to expect from each.
You’ll know exactly which model fits your business stage and risk level.
Most companies don’t switch IT providers over one bad day... it’s death by a thousand cuts.
This chapter shows the real reasons business owners finally say “enough” and how to tell if those same signs are showing up in your company.
Switching IT providers can be smooth, or a disaster.
This chapter walks you through the step-by-step process to avoid disruption, protect your logins and data, and keep leverage until your new provider is fully in place.
Don’t skip this one if you’re planning a change.
These 12 checkpoints are the core of the book. Each one reveals a specific question or scenario that separates the real pros from the polished pretenders.
Use this as your go-to decision filter before you sign anything.
Not every business needs the same level of IT support, and overspending is just as risky as underspending.
This chapter helps you figure out what tier of service makes sense based on your size, tools, and tolerance for downtime.
Ever find yourself nodding along while your IT provider fires off acronyms like EDR, DNS, MFA, or RMM?
This chapter gives you a jargon-free glossary that explains the 50 most common terms in plain, practical language.
This chapter gives you the exact questions to ask an IT provider before you hire them, even if you’re not technical.
You'll know what to listen for, what to avoid, and how to tell if someone actually knows their stuff.
IT contracts are written to confuse you, and most business owners don’t realize what they’ve signed until something goes wrong.
This chapter shows you exactly what to look for, which sections actually matter, and how to catch the sneaky clauses that lead to surprise fees, lock-ins, or gaps in support.